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CC Payment Server Frequently Asked Questions
General Questions My operation is fairly small. What is the minimum hardware/software configuration that supports CC Payment Server? My operation is very large. How many sales representatives can CC Payment Server support? We accept payments from various sources: via telephone, our Web Site, the Help Desk, mail, FAX, etc... Can CC Payment Server process all of these? Can CC Payment Server utilize a modem in lieu of a POS–port? How many merchant accounts can CC Payment Server handle? I can't keep my customers waiting on the telephone. How long does it take to get a credit card authorization? I have several sales people. If one person is getting an authorization do the others have to wait until that authorization is complete? What processing networks does CC Payment Server support? What kind of telephone line do I need? Does CC Payment Server perform address verification? Does CC Payment Server submit "Level 3" information? Does CC Payment Server accept Corporate and Purchasing cards?
My operation is fairly small. What is the minimum hardware/software configuration that supports CC Payment Server, enterprise? Answer: A single PC running Windows 2000 or NT with a supported database is all that is required.
My operation is very large. How many sales representatives can CC Payment Server support? Answer: CC Payment Server can process up to 44,000 Authorization Requests per day. CC Payment Server Licensing allows for unlimited users and two "Servers".
We accept payments from various sources: via telephone, our Web Site, the Help Desk, mail, FAX, etc... Can CC Payment Server process all of these? Answer: Definately! CC Payment Server communicates to your client applications via its Transaction Database. Therefore the server is oblivious as to the source of the Authorization Request. This means that if your application can reach CC Payment Server's database, it can submit Authorizations; whether or not the source is a Web Page, Telemarketer, Hand-Held device, Automated Kiosk... CC Payment Server provides enough flexibility to allow for all of these sources, and more!
Can CC Payment Server utilize a modem in lieu of a POS–port? Answer: Unfortunately, No. CC Payment Server is designed to work through a POS-Port. However, future versions of CC Payment Server will be able to implement a new technology called "Virtual-Net," which operates over an encrypted Internet channel. If you are interested in more information on Virtual-Net, please contact us.
How many merchant accounts can CC Payment Server handle? Answer: One CC Payment Server can handle up to fifty (50) merchant account profiles. This makes CC Payment Server suitable for ISP's interested in Low-Cost E-Commerce Service to make available to their clients.
I can't keep my customers waiting on the telephone. How long does it take to get a credit card authorization? Answer: The POS–port dials a special, high-speed, telephone number to achieve the fastest connection and authorization times possible. Once the POS-Port has opened a connection, CC Payment Server utilizes a propietary connection maintenance algorithm to determine the best way to "hold the line" open. This means that Authorization requests can be returned in 3 to 4 seconds. Compare this to our competitors, who's modem-based technologies can require 15 seconds or worse.
I have several sales people. If one person is getting an authorization do the others have to wait until that authorization is complete? Answer: No, CCPS can do many tasks at once. CC Payment Server uses fully interleaved transactions and is full-duplex. This means it can "listen" while it "talks," and can keep track of many simultaneous Authorization Requests. This process is designed to minimize Authorization Wait Times.
What processing networks does CC Payment Server support? Answer: CC Payment Server accesses the Vital Processing (VisaNet) network.
What kind of telephone line do I need? Answer: The POS-Port requires a standard, analog, telephone line.
Does CC Payment Server perform address verification? Answer: Yes. CC Payment Server submits all address information required for Address Verification (AVS). This is important because, in general, transactions with successful Address Verification can receive smaller transaction fees from your Merchant Bank.
Does CC Payment Server submit "Level 3" information? Answer: Not Yet. The POS-Port does not currently support Level 3 Transactions. However, "Virtual-Net" technology does support this transaction. If you are interested in more information on Virtual-Net, please contact us.
Does CC Payment Server accept Corporate and Purchasing cards? Answer: Yes, CC Payment Server supports Corporate, Purchasing, Private Label, and Foreign Credit Cards.